PRIVACY POLICY

This website is operated by Rayservice Vertriebs GmbH, hereinafter referred to as “we” or “us”, based in 4020 Linz. In this privacy policy, we as the controller pursuant to Art. 4 para. 7 EU GDPR describes which data we collect when you visit our website and for what purpose we process it. All relevant contact details can be found in point 10 of this privacy policy.

Since the protection of your personal data is of particular concern to us, we strictly adhere to the legal requirements of the DSG and the EU-DSGVO when collecting and processing your personal data.

In the following, we will inform you in detail about the scope and purpose of our data processing and your rights as a data subject. Therefore, please read our privacy policy carefully before you continue to use our website and, if necessary, give your consent to data processing.

1. personal data

The use of our website is generally possible without providing personal data. However, there may be different regulations for the use of individual services, which we will inform you of separately.

Apart from the cookies described in detail below, we therefore only collect and store the data that you yourself provide to us by entering it in our input masks or actively interacting with our website in any other way. Personal data is any information relating to an identified or identifiable natural person. This includes, for example, your name, your address, your telephone number or your date of birth.

2. use of cookies

a. If you only use our website for information purposes, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to visit our website, we collect the following data, which is technically necessary for us to display the website to you and to ensure its stability and security in accordance with Art. 6 para. 1 lit. f GDPR. Art. 6 para. 1 p. 1 lit. f EU GDPR to be guaranteed:

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request
  • Access status / http status code
  • Amount of data transferred in each case
  • Website from which the request comes
  • Browser used
  • Operating system and its interface
  • Language and version of the browser software

b. In addition to the aforementioned data, cookies are stored on your computer when you use our website; these are small text files that are stored on your hard disk and assigned to the browser you are using and through which certain information is transmitted to the body that sets the cookie (in this case us). At the current state of technology, cookies cannot execute programs or transfer viruses to your computer, but only serve to make the Internet offer more user-friendly and effective.

c. Our website(s) use the following types of cookies, the scope and function of which are explained below:

  • Transient cookiesTransient cookies are automatically deleted when you close your browser. These include, in particular, session cookies, which store a so-called session ID with which various requests from your browser can be assigned to the joint session. This allows your computer to be recognized when you return to our website. These session cookies are deleted when you log out or close the browser.
  • Persistent cookiesPersistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. However, you can delete the cookies yourself at any time in your browser settings.

d. It is possible for you to change your browser settings so that, for example, you refuse to accept third-party cookies or all cookies. In this case, however, we must inform you that you may no longer be able to use all the functions of our website.

e. We also use cookies to identify you for subsequent visits if you have an account with us – otherwise you will have to log in each time you visit.

f. The Flash cookies we use are not recorded by your browser, but by your Flash plug-in. We also use HTML5 storage objects, which are stored on your end device. These objects store the required data independently of the browser you use and have no automatic expiration date. You can prevent the processing of Flash cookies by installing appropriate add-ons in your browser or by using it in private mode.

Change cookie settings

3. collection and processing of personal data

Personal data that goes beyond the information stored by cookies is only processed by us if you provide it to us voluntarily, for example when you register with us, enter into a contractual relationship with us or otherwise contact us. These are exclusively contact details and information about the concerns with which you contact us.

We use the personal data provided by you exclusively within the scope of the fulfillment of the respective purpose of the processing (e.g. registration, sending the newsletter, processing an order, sending information material and advertising, processing a competition, answering a question, providing access to certain information) are required and/or this is permitted by law (in particular in accordance with Art. 6 EU GDPR) (e.g. sending advertising and information material to existing customers).

The purpose of processing your data is the operation of our website and the targeted provision of company-specific information, including the presentation of our range of goods and services (marketing). Any further use of your data will only take place if you have given your express prior consent. You can revoke your consent at any time for the future, as explained in detail below.

4. storage duration

We generally store data that you have provided to us exclusively for customer support or for marketing and information purposes for a period of three years after our last contact. However, if you wish, we will also delete your data before this period expires, provided there is no legal obstacle to this.

In the event of contract initiation or conclusion, we process your personal data after complete contract processing until the expiry of the guarantee, warranty, limitation and statutory retention periods applicable to us, and beyond that until the end of any legal disputes in which the data is required as evidence.

5th Newsletter

You have the option of subscribing to our free newsletter. With this newsletter you will receive all the latest news and information about our company as well as customized advertising at regular intervals. To receive our newsletter, you need a valid e-mail address. We check the e-mail address you enter in our registration form to see whether you actually wish to receive newsletters. This is done by sending you an e-mail to the e-mail address you have provided, which you can confirm receipt of by clicking on a link provided. After confirming the e-mail you are registered for our newsletter. (double opt-in)

We store your IP address and the date and time of your registration when you first register for the newsletter. This is done for security reasons in case a third party misuses your e-mail address and subscribes to our newsletter without your knowledge. We do not collect and process any other data for the newsletter subscription; the data is used exclusively for the subscription to the newsletter.

Your newsletter registration data will not be passed on to third parties. You can unsubscribe from our newsletter at any time. You will find the details on how to unsubscribe in the confirmation email and in each individual newsletter.

6 Tools and applications used

a. We use Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This service uses so-called “cookies” (see above). The information generated by cookies about your use of this website is generally transmitted to a Google server and stored there.

Google uses this information on our behalf to evaluate your use of our website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

The storage of the cookies required by Google Analytics can be prevented by a corresponding setting in your browser software; however, this may lead to this. that you may not be able to use all functions of this website to their full extent. You can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) as well as its transmission and processing by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de

If you would like further information on the type, scope and purpose of the data collected by Google, we recommend that you read their privacy policy.

b. We also use Google Adwords to draw attention to our attractive offers and products with the help of advertisements on external websites. This tool also allows us to determine exactly how the individual advertising measures relate to specific campaigns. In this way, we pursue the interest of showing you customized advertising according to your interests and achieving a fair calculation of advertising costs in this context.

The advertisements displayed to you are placed by Google via so-called “ad servers”. For this purpose, we use ad server cookies, through which certain parameters, such as the display of ads or clicks by users, can be measured in order to determine the success of advertising campaigns. This works in such a way that in cases where you reach our website via a Google ad, Google Adwords stores a cookie in your browser, which generally loses its validity after 30 days. This cookie is not used to identify you personally, but to store the unique cookie ID, the number of ad impressions per placement, the last impression (relevant for post-view conversions) and opt-out information for analysis purposes.

We ourselves do not collect and process any personal data when using Google Adwords, but only receive statistical evaluations from Google, which we can use to determine which of the advertising campaigns we use are particularly effective.

In addition to the measures already described, you can prevent participation in this tracking process by deactivating cookies for conversion tracking by setting your browser to block cookies from the domain “www.googleadservices.com” or by permanently deactivating them in your Firefox, Internet Explorer or Google Chrome browsers under the link http://www.google.com/settings/ads/plugin.

c. In addition, we use the Google Remarketing application, which is a process we use to address you even after you have left our website. In this context, we can show you our advertisements when you continue to use the Internet after visiting our website. This is done by means of cookies stored in your browser, which are used by Google to record and evaluate your usage behavior when you visit various websites.

For example, Google can determine your previous visit to our website, but according to Google, the processed personal data is pseudonymized during remarketing.

d. This website also uses the online marketing tool DoubleClick by Goo-gle. DoubleClick uses cookies to serve ads that are relevant to users, to improve campaign performance reports or to prevent a user from seeing the same ads more than once. Google uses a cookie ID to record which ads are displayed in which browser and can thus prevent them from being displayed more than once. In addition, DoubleClick can use cookie IDs to record so-called conversions that are related to ad requests. This is the case, for example, when a user sees a DoubleClick ad and later visits the advertiser’s website with the same browser and buys something there. According to Google, DoubleClick cookies do not contain any personal information. In addition to the measures already described, you can prevent participation in this tracking process by deactivating cookies for conversion tracking by setting your browser to block cookies from the domain “www.googleadservices.com” or by permanently deactivating them in your Firefox, Internet Explorer or Google Chrome browsers under the link http://www.google.com/settings/ads/plugin.

e. We use the services of Google Maps on our website. This allows us to display interactive maps directly on the website and enables you to use the map function conveniently.

By visiting our website, Google receives the information that you have accessed the corresponding subsite of our website and the personal data listed under c. above. This takes place regardless of whether you are logged in via a Google account or not. If you are logged in to Google, your data will be assigned directly to your account. If you do not wish to do so, you must log out of Google before using this service. Google uses your data for the purposes of advertising, market research and needs-based website design. You have the right to object to the use of your data in this regard, which you must address directly to Google.

Further information on the purpose and scope of data collection can be found in Google’s privacy policy at http://www.google.de/intl/de/policies/privacy. Google also processes your data in the USA and has submitted to the EU-US Privacy Shield

f. We also place links to other websites on our website; this is for information purposes only. These websites are not under our control and are therefore not covered by the provisions of this privacy policy. If you activate a link, it is possible that the operator of this website will collect data about you and process it in accordance with its privacy policy, which may differ from ours.

7. data transmission

Your data will not be transferred to third parties unless we are legally obliged to do so, the transfer of data is necessary for the execution of a contractual relationship concluded between us or you have previously expressly consented to the transfer of your data. External processors or other cooperation partners will only receive your data if this is necessary to process the contract or if we have a legitimate interest in doing so. If one of our processors comes into contact with your personal data, we ensure that they comply with the provisions of the data protection laws in the same way as we do.

Your personal data will not be sold or otherwise marketed by us to third parties outside the Group.

If our contractual partners or processors are based in a third country, i.e. a country outside the European Economic Area (EEA), we will inform you of the consequences of this circumstance in the description of the offer.

8. safety

We use numerous technical and organizational security measures to protect your data against manipulation, loss, destruction and access by third parties. Our security measures are constantly being improved in line with technological developments on the Internet.

9. your rights

In accordance with the General Data Protection Regulation and the Data Protection Act, you are entitled to the following rights and legal remedies as a data subject of our data processing:

  • Right to information (Art. 15 EU GDPR)As a data subject, you have the right to request information about whether and, if so, which personal data about you is being processed. For your own protection – so that no one else receives information about your data – it may be necessary for us to verify your identity in a suitable form.
  • Right to rectification (Art. 16) and erasure (Art. 17 EU GDPR)You have the right to obtain without undue delay the rectification of inaccurate personal data concerning you or – taking into account the purposes of the data processing – the completion of incomplete personal data and the erasure of your data, provided that the criteria of Art. 17 EU GDPR are met.
  • Right to restriction of processing (Art. 18 EU GDPR)You have the right to restrict the processing of all personal data collected under the legal requirements. This data will only be processed with individual consent or for the assertion and enforcement of legal claims from the application for restriction.
  • Right to data portability (Art. 20 EU GDPR)You can request the unhindered and unrestricted transfer of collected personal data to a third party.
  • Right to object (Art. 21 EU GDPR)
  • Revocation of consentIf you have separately given your consent to the processing of your data, you can revoke this at any time. Such a revocation affects the permissibility of the processing of your personal data after you have expressed it to us.

If you take a measure to enforce your above-mentioned rights under the GDPR, we must respond to the requested measure or comply with the request without delay, but at the latest within one month of receipt of your request.

We will respond to all reasonable requests within the legal framework free of charge and as promptly as possible.

The data protection authority is responsible for applications concerning violations of the right to information, violations of the rights to confidentiality, rectification or erasure.

10. contact information / contact person

Rayservice Vertriebs GmbH
Harbor road 47-51
4020 Linz

T: +43 732 257 464 0
T: +43 660 517 5053
M: office@rayservice.com